Terms and Conditions

Our 100% Satisfaction Guarantee

Since 2006, our team has strived to make our customers happy with their purchases, training or consulting services. We want you and your fellow team members talking about your positive experiences with Consolidated Defense Group (hereafter CDG), our affiliated companies and teaming partners. Through a simple “No Hassle” return policy, you have 30 days from the shipment delivered date to exchange your products, return them or request for a full refund/account credit. See below for further details and exclusions. We will do everything reasonable within our power to ensure a positive experience for you and your team members. However, please keep in mind that CDG and affiliated companies are owned/operated by former or current military, law enforcement or governmental personnel with extensive backgrounds so we value highly ethics, moral character, and, our word is our bond.

 

Order Processing and Shipping

Orders received before 12pm PST (PST? Even though CDG is Tampa-based ie. EST) during the work week (Monday through Friday, not including holidays) will be processed the same day when possible. If we have all items in stock, we will ship those items immediately unless you indicate otherwise. Also, we will make every attempt to ship your formal PO’s or online orders complete. If partial shipments are expectable???, please make sure you indicate that by contacting us via phone or email. If there is a backorder we will notify you promptly and determine if you would like a comparable product, to wait for the backordered product, or cancel the order. In most cases, if the website indicates “0” for inventory, that product may have not been updated as received yet into inventory or it’s a potential product that is dropped shipped. This could also include specific customized “kits” which consist of a bill of materials specific to that kit, or persons who require the kit with specific contents. We suggest that you still complete the order via our OMS (Order Management System) or send the formal Purchase Order (PO) for processing.

Our preferred shipper is FedEx for all ground and express type shipments. Freight shipments for larger/heavier items such as ammunition, we utilize FedEx Freight, PILOT and ESTES. If your site or fleet has a specific carrier and would like to ship via that carrier on your designated account, please indicate that at the time of check out for the OMS and on any formal PO’s sent to us for processing. We are not responsible for errors or delays made by the shipper directly. Mother nature does occur from time to time and we are not always able to predict the outcome of any shipment. All carriers we use are licensed and bonded as required by Federal Department of Transportation regulations. Specialized shipments for firearms, ammunition or other Federally Regulated products must follow proper shipping procedures in accordance with Federal or State laws and regulations.

We serve international customers. Note that packages shipped internationally will be claimed at full value for insurance purposes. Furthermore, we are not responsible for any additional duties or other fees levied after we ship. We ship internationally using FedEx or the U.S. Postal Service. In addition, all ITAR (International Traffic in Arms Regulations) regulated items will be shipped in accordance under ITAR restrictions, Department of Defense compliance or DoC??? and Department of State??? regulatory requirements.

 

Methods of Payment

Our online OMS system can process all major credit cards. Please note that in most cases, business credit cards are considered “high risk” and merchant providers charge a premium to process those cards of up to 3.5% per transaction. This may or may not affect any possible discounts that have been offered and extended. CDG and affiliated companies are not in business to lose money and will always be transparent with its customers to provide the best possible solution.

Formal purchase orders and blanket purchase orders are welcome in support of all governmental type agencies or business related operations. Please ensure your purchasing department contacts us via email to ensure we have received and processed the PO to apply the proper amount of credit towards the account for your officers to place orders via the OMS without issue. We must also have a POC (point of contact) or number to call regarding orders, invoices and any other potential orders. CDG company standards as small businesses is no more than NET 30. All manufacturers we work with are either Due on Receipt or NET 30 terms and thus we extend the NET 30 to our customers when applicable.

Backorders

If there is a backorder we will notify you promptly and determine if you would like a comparable product, to wait for the backordered product, or cancel the order. In most cases, if the website indicates “0” for inventory, that product may have not been updated as received yet into inventory or it’s a potential product that is dropped shipped. This could also include specific customized “kits” which consist of a bill of materials specific to that kit, or persons who require the kit with specific contents.

We serve international customers. Note that packages shipped internationally will be claimed at full value for insurance purposes. Furthermore, we are not responsible for any additional duties or other fees levied after we ship. We ship internationally using FedEx or the U.S. Postal Service. In addition, all ITAR (International Traffic in Arms Regulations) regulated items will be shipped in accordance under ITAR restrictions, Department of Defense compliance or DoC and Department of State regulatory requirements.